Technical Support Representative
New
C
CommerceECommerce
Source API remote eligibility restrictions: United StatesFull-Time
Salary19 - 21 USD per year
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Job Details
- Required Skills
- HTMLCSSJavascriptjQueryData StructuresCustomer service
Requirements
- Have experience in a customer-facing, service-oriented role.
- Bring experience in phone-, email-, or chat-based technical support or a customer service contact center; this is preferred.
- Use self-service resources, including internal guides and external service portals, to find solutions.
- Have an aptitude for web, eCommerce, and hosting technologies and how they work together.
- Apply critical thinking and problem-solving skills to find solutions suited to each customer situation.
- Communicate effectively in writing and verbally, including de-escalating frustrated or upset customers.
- Be willing to help peers and seek help from them.
- Be able to work schedules that may include evenings, weekends, and holidays.
- Read or edit at least one web language, such as HTML, CSS, JavaScript, or jQuery; preferred.
- Have a basic understanding of data structures; preferred.
Responsibilities
- Provide technical support to customers by phone, email, and chat, with up to 7.5 hours of talk or chat time per day.
- Troubleshoot customer issues and work toward first-contact resolution.
- Educate customers about platform features and eCommerce best practices.
- Assist customers with billing, invoice, and account issues.
- Develop solutions and use standard operating procedures to improve customer satisfaction.
- Communicate with management and developers to resolve issues and improve product functionality.
- Use classroom, video, and self-paced training to stay current on product advancements and eCommerce best practices.
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