Remote Client Support Representative
New
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SweetcarolinatravelsTravel support
Source API remote eligibility restrictions: Argentina, Aruba, Australia, Bahamas, Barbados, Bermuda, Bolivia, Brazil, Cayman Islands, Chile, Colombia, Costa Rica, Dominican Republic, Ecuador, El Salvador, France, Germany, Grenada, Guatemala, Honduras, Ireland, Israel, Italy, Jamaica, Mexico, Netherlands, New Zealand, Nicaragua, Panama, Peru, Portugal, Saint Kitts and Nevis, Saint Lucia, Spain, Sweden, Trinidad and Tobago, United Kingdom, United StatesFull-Time
Salary not disclosed
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Job Details
- Required Skills
- Customer serviceWritten communicationVerbal communication
Requirements
- Customer service experience; experience in travel, hospitality, call center, or support roles is preferred.
- Strong written and verbal communication skills.
- Be organized, dependable, and detail-oriented.
- Be comfortable working independently in a remote environment.
- Be able to learn new systems, tools, and processes quickly.
- Have an interest in travel and helping others travel with confidence.
Responsibilities
- Assist clients remotely via email, phone, and messaging platforms.
- Answer travel-related inquiries clearly and professionally.
- Support itinerary updates, cancellations, changes, and special requests.
- Provide guidance on destinations, travel requirements, and agency procedures.
- Monitor upcoming trips and proactively communicate with clients when needed.
- Resolve issues efficiently while maintaining a positive customer experience.
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