Customer Success Manager

New

GroundTruthAdvertising technology

Remote (US)Full-TimeManager

Salary$82,000 - $100,000 base salary + commission ($102,500–$125,000 OTE)

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Job Details

Experience: 2–5 years of experience in customer enablement, onboarding, customer success, or product marketing roles
Required Skills: SalesforceCustomer SuccessZendesk

Bachelor’s degree in Advertising, Marketing, Communications, or a relevant field.
2–5 years of experience in customer enablement, onboarding, customer success, or product marketing.
Experience supporting self-serve advertising or SaaS platforms.
Strong client communication, relationship-building, and presentation skills.
Strategic thinking and a hands-on execution mindset.
Ability to influence cross-functional teams and build scalable onboarding programs.
Interest in user education and product-led growth principles.
Zendesk, Salesforce, or similar ticketing or CRM system experience preferred.
Experience with self-serve ad platforms such as Google Ads, Meta Ads, or GroundTruth is a plus.
A master’s degree or MBA is preferred.

Manage a book of active self-serve clients and drive retention and growth across customer segments.
Support clients in adopting GroundTruth’s platform and achieving their business outcomes.
Lead onboarding calls and provide product education tailored to customer type.
Troubleshoot platform questions and explain campaign setup, tracking, and reporting tools.
Analyze campaign results and recommend optimizations to improve ROI and retention.
Run quarterly business reviews or strategic sessions with high-potential clients.
Identify upsell and cross-sell opportunities based on client maturity and campaign goals.
Stay current on feature releases, educate clients, and share feedback with Product and Engineering.
Collaborate with technical operations to resolve complex client issues.

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