Helicopter Maintenance Analyst

New

Jet Support Services, Inc. (JSSI)Aviation maintenance

USAFull-TimeEntry

Salary not disclosed

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Job Details

Experience: 5+ years of experience in aviation
Required Skills: SalesforceMicrosoft OfficeAccount ManagementCustomer support

Have 5+ years of experience in aviation.
Have helicopter experience; this is strongly preferred.
Be familiar with helicopter maintenance concepts, compliance tracking, or aviation operations.
Have excellent written and verbal communication skills and be comfortable leading customer conversations by phone.
Be highly organized and able to manage multiple priorities.
Be eager to learn the Traxxall platform and grow into full account ownership.
Be proficient in Microsoft Office.
Have CRM experience, such as Salesforce or an equivalent platform; this is a plus.
Have experience with Traxxall, CAMP, Veryon Tracking, or another maintenance tracking platform; this is preferred.
Have a background in helicopter operations, MRO, or flight operations; this is preferred.
Be familiar with FAA, EASA, or Transport Canada regulatory frameworks; this is preferred.
Have customer service or account management experience in a technical environment; this is preferred.

Serve as the primary point of contact for assigned customers and proactively communicate about cases, requests, and account health.
Own customer-reported issues through confirmed resolution, coordinating with internal teams and providing customers with updates.
Escalate issues beyond your capability to the Team Lead with full context, while retaining ownership of the customer relationship.
Conduct customer check-in calls according to fleet size and review Salesforce At-Risk scores before customer interactions.
Log customer interactions, check-ins, follow-ups, and actionable requests in Salesforce.
Escalate requests for 4/5 checks, custom program updates, or extended projects to the Team Lead for review.
Respond to Records compliance notes and questions, submit MTS Tickets, and provide account context to the Records team.
Confirm customer preferences for revision management and monitor and notify customers about Holding Area revisions.
Arrange and document account coverage before PTO and re-brief yourself on account activity upon return.

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