Manager, Customer Success
New
N
n8nWorkflow automation
Manager, Customer Success (Remote - EMEA); Workplace: Remote; Secondary Locations: Norway, Estonia, Netherlands, Hungary, Portugal, Poland, Germany, Austria, Finland, Lithuania, Ireland, Bulgaria, Denmark, Belgium, Czech Republic, United Kingdom, Croatia, Spain, Greece, Lead a distributed team across multiple countries and time zones.Full-TimeManager
Salary not disclosed
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Job Details
- Experience
- 2–3+ years of people management experience; 7-10 years of experience in Customer Success, Professional Services, Account Management, or other customer-facing roles
- Required Skills
- People ManagementCustomer Success
Requirements
- Have 2–3+ years of people management experience.
- Demonstrate a track record of hiring, developing, and retaining Customer Success talent.
- Have 7-10 years of experience in Customer Success, Professional Services, Account Management, or another customer-facing role.
- Have experience supporting large, complex, high-risk enterprise customers.
- Bring technology-industry experience and enterprise IT or technology expertise.
- Understand the needs and expectations of technical buyers and customers.
- Be comfortable running forecasts, account-health cadences, and structured risk reviews.
- Be willing to work hands-on in an environment where processes are still being defined.
- Collaborate with peers and contribute to improving existing processes.
- Familiarity with n8n or the broader automation and AI tooling ecosystem is a plus.
Responsibilities
- Partner with CSMs on complex customer challenges and strategies for large, high-risk enterprise accounts.
- Build executive relationships with key customers and join customer conversations when additional leadership is needed.
- Personally own strategic customer relationships when needed while the team scales.
- Hire and onboard additional CSMs as the EMEA team grows.
- Coach and develop team members through structured 1:1s, development plans, and skill-building.
- Lead a distributed team across multiple countries and time zones.
- Run forecasting, account-health cadences, and structured risk reviews.
- Build repeatable Customer Success motions across onboarding, QBRs, adoption, retention, and expansion.
- Partner with Sales, Product, Support, TAMs, Renewals, and GTM leaders on the end-to-end customer experience.
- Collaborate on shared playbooks and global Customer Success initiatives.
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