Customer Success Manager — Measure Marketing
New
J
JobgetherDigital marketing
Fully remote working arrangement, open to candidates based in Europe or Latin America, with Colombia preferred., At least five hours of daily overlap with North American Eastern Time.Full-TimeManager
Salary not disclosed
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Job Details
- Languages
- Professional fluency in written and spoken English
- Experience
- At least 3 years of experience in customer success or account management within a digital marketing agency, SEO or SaaS company, or similar B2B service business.
- Required Skills
- SEOCustomer SuccessHubSpotAccount Management
Requirements
- Have at least 3 years of customer success or account management experience in a digital marketing agency, SEO or SaaS company, or similar B2B service business.
- Have working knowledge of SEO and PPC, including Google Ads and Microsoft Ads.
- Understand GA4, Google Search Console, and dashboard data, and be able to explain performance changes and their implications.
- Use AI tools such as ChatGPT, Claude, or Gemini for research, reporting, and communication, and verify their outputs.
- Have experience managing projects through ClickUp or comparable platforms such as Asana or Monday.
- Be familiar with CRM systems, particularly HubSpot, and maintain accurate client and project information.
- Be confident handling challenging client conversations, managing expectations, addressing scope creep, and supporting at-risk renewals.
- Have professional fluency in written and spoken English.
- Be able to work remotely with at least five hours of overlap with North American Eastern Time.
Responsibilities
- Serve as the primary point of contact and trusted advisor for assigned clients, leading regular check-ins, monthly reporting meetings, and quarterly business reviews.
- Interpret data from GA4, Google Search Console, Google Ads, Microsoft Ads, HubSpot, and agency reporting platforms; explain trends and recommend next steps.
- Explain traditional and AI-powered search developments, including AI Overviews, zero-click results, and citations in ChatGPT and Perplexity.
- Align content strategies with client objectives, identify search visibility gaps, and coordinate conversion rate optimization improvements with web teams.
- Monitor account performance, customer sentiment, and retention indicators; develop recovery plans for at-risk accounts and identify expansion opportunities.
- Translate client success plans into ClickUp projects with owners, milestones, and deadlines, coordinating SEO, PPC, content, web, and development teams.
- Maintain accurate HubSpot records and automate repetitive reporting and follow-up activities using AI-powered tools.
- Address client concerns, manage difficult conversations, resolve escalations, and provide timely responses.
- Contribute to customer satisfaction, NPS, retained revenue, and account expansion through client relationships and measurable outcomes.
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