Customer Success Manager - SMB

New

FoursB2B cloud marketplaces

Listing location: Mexico; Workplace type: Remote; Structured job location: Mexico, Available to work between 9am - 5pm Eastern TimeFull-TimeManager

Salary not disclosed

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Job Details

Experience: 3+ years in Customer Success, Account Management, or Technical Support
Required Skills: SalesforceCustomer SuccessHubSpotSlackAccount ManagementTechnical support

Have 3+ years of experience in Customer Success, Account Management, or Technical Support.
Be able to manage 50–70 accounts simultaneously.
Be comfortable working in a Slack-heavy, async-first environment.
Be a self-starter who takes ownership without heavy oversight.
Bring strong organizational skills and attention to detail.
Be available to work between 9am and 5pm Eastern Time.
Cloud marketplace experience, such as AWS Marketplace, Google Cloud Marketplace, or Azure Marketplace, is a nice to have.
Familiarity with ClickUp, Salesforce, HubSpot, or similar CS/CRM tools is a nice to have.
Experience with technical implementations, product onboarding, or solutions engineering is a nice to have.

Own approximately 50–70 SMB accounts from kickoff through renewal.
Serve as the primary point of contact through Slack and the customer ticketing system.
Drive customer health, adoption, and retention across the account book.
Identify upsell and expansion opportunities and flag at-risk accounts.
Respond to inbound customer questions and triage issues, resolving them directly or routing bugs and Solutions Engineering requests.
Introduce customers to platform capabilities, including funding portals, partner scoring, pipeline digests, and automations.
Facilitate renewals in coordination with Account Management.
Maintain account notes and health tracking in the customer ticketing system.
Contribute to internal documentation, playbooks, and help center content.

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