Customer Success Manager, SMB
New
S
ShopmonkeyAuto-repair software
This remote position is for candidates based in Mexico only.Full-TimeManager
Salary not disclosed
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Job Details
- Languages
- Fluency in English and Spanish
- Experience
- 1-3 years of experience in a customer success or client-facing role, ideally in SaaS.
- Required Skills
- SalesforceCustomer SuccessSaaSZendesk
Requirements
- Fluency in English and Spanish.
- 1-3 years of experience in a customer success or client-facing role, ideally in SaaS.
- Experience with customer success and CRM tools such as Salesforce, Vitally, Zendesk, or Gainsight.
- Strong written and verbal interpersonal and communication skills.
- Customer-centric approach and interest in helping clients achieve their goals.
- Emotional intelligence and empathy to build strong relationships.
- Time management and organizational skills.
- Problem-solving skills focused on delivering customer value.
- Ability to work in a dynamic, fast-paced startup environment.
- Automotive industry experience is a plus.
Responsibilities
- Develop and maintain relationships with assigned corporate accounts, franchises, and individual users.
- Conduct regular customer check-ins and make strategic recommendations based on customer needs.
- Support customer education and onboarding, and conduct product walkthroughs.
- Drive product adoption by addressing customer challenges and recommending solutions.
- Manage accounts by driving upsells, cross-sells, and successful renewals.
- Partner with sales and commercial teams to identify and execute revenue growth opportunities.
- Act as the primary point of contact for customer concerns and resolve issues effectively.
- Represent customer feedback and use cases internally to help improve the platform.
- Track and report engagement, product adoption, NPS, renewal rates, and account health.
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