Customer Success Manager
New
C
ClaraFinancial technology
This role works remotely from Guadalajara day to dayFull-TimeManager
SalaryCompetitive salary and stock options (ESOP) from day one.
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Job Details
- Languages
- Professional proficiency in English
- Experience
- 5+ years of experience as a Key Account Manager or Customer Success Manager in a B2B model
- Required Skills
- Customer SuccessBudget managementAccount Management
Requirements
- Have 5+ years of experience as a Key Account Manager or Customer Success Manager in a B2B model.
- Bring previous experience in the financial sector, particularly traditional banking institutions.
- Demonstrate the ability to onboard, manage, and grow B2B client accounts.
- Be comfortable navigating financial systems, ERP integrations, and CFO-level budget conversations.
- Have sales forecasting skills and experience managing sell-in/sell-out strategies.
- Bring a structured, results-oriented approach and strong business acumen.
- Have professional proficiency in English.
- Build strong client relationships with a Farmer + Hunter mindset.
Responsibilities
- Own and grow strategic client relationships that drive long-term value for Clara and its customers.
- Serve as the main point of contact for important clients in Mexico.
- Identify opportunities for account growth and expansion.
- Manage complex sales and onboarding cycles.
- Partner with C-level executives across the customer base.
- Help customers optimize spend management through Clara’s platform.
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