Senior Customer Success Manager
New
S
SamsaraIoT software
This is a remote position open to candidates residing in Mexico.Full-TimeSenior
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Languages
- Spanish and English fluency
- Experience
- 2-5 years of experience in a Customer Success, account management, or consulting role.
- Required Skills
- Problem SolvingCustomer SuccessSaaSAccount Management
Requirements
- Have 2-5 years of experience in Customer Success, account management, or consulting.
- Have experience supporting or working with technical products.
- Have a bachelor's degree from a four-year institution.
- Be fluent in Spanish and English.
- Be fluent with AI tools such as Claude, Pilot, or Gemini.
- SaaS experience is preferred.
- Be solutions-oriented with strong problem-solving skills.
- Be able to prioritize work queues and incoming customer requests.
- Be able to travel up to 30% of the time.
Responsibilities
- Partner with customers to understand their fleets, challenges, and needs, and advise on how to customize Samsara for them.
- Create joint success plans that define customer objectives, metrics, timelines, and barriers to achieving business value.
- Lead renewal-focused business reviews to assess past successes and align on upcoming goals.
- Explain the capabilities of the Samsara platform to businesses across different industries.
- Mitigate escalations and resolve issues related to Samsara products and services.
- Respond to general customer inquiries through multiple service channels, including phone, web, and email.
- Prioritize the work queue and backlog alongside incoming customer requests.
- Provide customer service from the initial request through final closeout.
- Coordinate with Sales, Support, Sales Engineering, and Product.
View Full Description & ApplyYou'll be redirected to the employer's site
