Founding Customer Success Manager

New

Courie.aiLogistics SaaS

Brazil, Available during most of the PST hours, at least 6 hours overlapping with the PST timezone (e.g., 1 pm - 7pm BRT).Full-TimeManager

Salary75k-150k BRL per year

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Job Details

Languages: Fluency in English is a must. Superior written and verbal communication skills in English.
Experience: 3-5 years of experience in a customer success, onboarding, or similar client-facing role
Required Skills: SQLMicrosoft ExcelCustomer SuccessGoogle SheetsZendesk

Have 3-5 years of experience in customer success, onboarding, or a similar client-facing role; B2B SaaS experience is a bonus.
Fluency in English, with strong written and verbal communication skills.
Have intermediate skills with Google Sheets, Excel, CRM systems, and support platforms such as Zendesk.
Be available during most PST hours, with at least 6 hours of overlap.
Have experience working with B2B last-mile couriers, delivery companies, or logistics.
Have a bachelor's degree or equivalent experience in the area.
Be comfortable prioritizing and multitasking in a fast-paced environment and working in an early-stage startup.
Have operations or customer support experience.
Be comfortable with spreadsheets and basic data analysis.
Some exposure to scripting or automation, such as Zapier or basic SQL, is a plus.

Own onboarding and adoption for new customers.
Respond to existing customers’ questions, proactively solve issues, and keep them informed about updates.
Identify expansion opportunities and build loyal, referenceable customers.
Analyze customer data to detect churn risks and opportunities for engagement.
Troubleshoot support issues and turn feedback into actionable insights for the team.
Collaborate with product, sales, and engineering on product releases.
Build scalable customer success processes and documentation.

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