Customer Success Manager
S
SalesCloser.aiSaaS, conversational AI
100% Remote outside of Canada; Listing location: Colombia / Brazil / Argentina / Mexico, Standard business hours based on Pacific time.ContractManager
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Languages
- Fluent in English (spoken and written).
- Experience
- 2–4 years of experience in Customer Success, Account Management, or a similar customer-facing role
- Required Skills
- SalesforceCustomer SuccessSaaSHubSpotAccount Management
Requirements
- Have 2–4 years of experience in Customer Success, Account Management, or a similar customer-facing role.
- SaaS or B2B tech experience is preferred.
- Have experience managing a high-volume book of business.
- Have experience building or optimizing customer success playbooks and automation workflows.
- Be familiar with tools such as Vitally, Intercom, HubSpot, or Salesforce.
- Be comfortable working with data and identifying trends.
- Bring a strong operational mindset and the ability to balance speed, quality, and scale.
- Be organized and able to work independently and collaboratively.
- Be fluent in spoken and written English; knowledge of a second language is an asset.
- Provide your own workstation, computer, and headset, and have a fast, reliable internet connection.
- Be prepared to work standard business hours based on Pacific time.
Responsibilities
- Manage a high-volume book of SMB and mid-market accounts.
- Drive customer engagement through scaled touchpoints rather than manual check-ins.
- Prioritize accounts based on health, risk, and opportunity.
- Ensure customers launch successfully and reach early time-to-value.
- Monitor usage and proactively intervene when accounts stall.
- Partner with onboarding to support smooth, consistent handoffs.
- Design and execute scalable programs, including email sequences, webinars, and in-app engagement flows.
- Build repeatable playbooks for onboarding, adoption, and renewal.
- Identify at-risk accounts, take action to reduce churn, and support renewals through ongoing engagement and value reinforcement.
- Use Vitally, Intercom, and CRM data to manage accounts and track adoption, engagement, churn risk, and retention KPIs.
View Full Description & ApplyYou'll be redirected to the employer's site
