Internal Customer Success Manager
New
H
Hire OverseasOffshore staffing
Johannesburg, Gauteng, South Africa. Cape Town, Western Cape, South Africa. Buenos Aires, Buenos Aires, Argentina. Córdoba, Córdoba Province, Argentina. San Salvador, San Salvador Department, El Salvador. Santa Ana, Santa Ana Department, El Salvador, This role requires availability during US business hours with responsiveness outside core hours when clients need youFull-TimeManager
Salary not disclosed
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Job Details
- Required Skills
- Written communicationCustomer SuccessAccount ManagementClient relationship management
Requirements
- Relevant experience in customer success, account management, staffing, or recruiting.
- Strong critical thinking and the ability to form and defend clear judgments about candidates and client issues.
- Take ownership of client outcomes and resolve problems through to completion.
- Write clear, personal messages to clients.
- Respond reliably and help clients feel prioritized.
- Be comfortable growing into a role without a prescribed playbook.
- Submit an updated resume and a 1-to-2-minute Loom video introducing yourself, describing relevant experience, and explaining how you resolved a client problem before escalation.
Responsibilities
- Serve as the primary contact for existing clients after the sale.
- Join kickoff, check-in, and escalation calls and manage client relationships throughout each engagement.
- Run regular check-ins across active accounts and identify placement issues early.
- Resolve client problems promptly and follow through until they are addressed.
- Evaluate the top one to five candidates surfaced by recruiting for each role and select candidates to present.
- Present selected candidates to clients, coordinate interviews, handle feedback, and close placements.
- Identify clients ready to hire again and raise the opportunity proactively.
- Ask satisfied clients for reviews and introductions, and foster repeat business and referrals.
- Recognize placements and milestones with personalized gestures.
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