POS Customer Success Manager, LATAM
New
O
OwnerRestaurant technology
Remote - Colombia; Remote - Buenos Aires; Remote - MexicoFull-TimeManager
Salary30,000 - 40,000 USD per year
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Job Details
- Experience
- 2+ years of experience in Customer Success or Account Management at a POS or restaurant technology company
- Required Skills
- SalesforceCustomer SuccessAccount Management
Requirements
- Have 2+ years of Customer Success or Account Management experience at a POS or restaurant technology company.
- Have held targets that included NRR, GRR, and/or retention metrics.
- Bring working knowledge of POS hardware, payment processing technology, and in-store restaurant operations.
- Demonstrate a track record of managing customer churn and driving product adoption in a SaaS environment.
- Have expertise with Salesforce, SalesLoft, Claude, Notion, and Slack.
- Have a B2B2C background, ideally in food, hospitality, and technology.
- Be able to interpret data, identify trends and opportunities, and communicate customer value.
- Bring skills in objection handling, negotiation, and de-escalation.
- Show a customer-centric, solutions-first approach and comfort managing challenging customer situations.
- Think in processes and contribute to improving team workflows and frameworks.
Responsibilities
- Manage a portfolio of POS customers throughout the post-go-live lifecycle.
- Drive adoption of Owner’s Core Online Ordering platform and Point of Sale.
- Coach customers on in-store growth strategies, loyalty program adoption, mobile app optimization, and sales volume growth.
- Conduct Value Reviews connecting product usage with sales growth, conversion, in-store revenue, and digital channel performance.
- Monitor customer health, proactively engage at-risk customers, and manage cancellation conversations.
- Collaborate with Product, Launch, Support, and Sales to share POS customer insights and identify product improvements and growth opportunities.
- Contribute to POS playbooks, processes, SOPs, and scalable frameworks.
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