QA, Customer Success Manager - POS LATAM
New
O
OwnerRestaurant technology
Remote - Colombia; Secondary Locations: Remote - Buenos Aires, Remote - Mexico, Remote - Costa RicaFull-TimeManager
Salary30,000 USD per year
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Job Details
- Experience
- 2+ years in a Customer Success or Account Management role
- Required Skills
- SalesforceQuality AssuranceCustomer SuccessAccount Management
Requirements
- Have 2+ years in a Customer Success or Account Management role.
- Demonstrate success in a quality or enablement-focused role.
- Be able to listen to and score 80–100 calls per week.
- Have experience with Customer Success tools including Salesforce, Salesloft, Sigma, Loom, and Metabase.
- Bring a B2B2C background, ideally in food, hospitality, or technology.
- Be able to identify patterns across calls and turn them into coaching or process recommendations.
- Provide clear, constructive feedback.
- Work cross-functionally with Success leaders and training teams.
Responsibilities
- Listen to and score Customer Success calls focused on customer retention across proactive and reactive motions.
- Share trends and coaching opportunities with Success leadership based on rubric scores.
- Guide enablement and training for the CSM team based on call reviews.
- Identify recurring communication or process gaps and recommend training and process improvements.
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