Customer Success Manager
New
O
OwnerRestaurant technology
Remote - Costa Rica; open to candidates based in Costa Rica.Full-TimeManager
Salary19,984,600 CRC per year
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Job Details
- Languages
- Full fluency in English: reading, writing, and speaking; confident working with English-speaking customers.
- Experience
- 2+ years of experience in a Customer Success or Account Management role.
- Required Skills
- Data AnalysisSalesforceCustomer SuccessAccount Management
Requirements
- Have 2+ years of experience in a Customer Success or Account Management role.
- Demonstrate success in account management or full-cycle sales and a track record of achieving results.
- Have experience with Customer Success tools, including Salesforce, Sales Loft, TalkDesk, Gong, Loom, and Metabase.
- Bring a B2B2C background, ideally in food or hospitality and technology.
- Be fully fluent in English across reading, writing, and speaking.
- Be confident working with English-speaking customers.
- Maintain a high volume of daily calls and meetings while managing time effectively.
- Demonstrate objection handling and de-escalation skills.
- Use data to inform customer interactions and strategic decisions.
- Prioritize a pipeline and intervene early with accounts at risk of churn.
Responsibilities
- Manage a portfolio of 120+ customers across all stages of the customer lifecycle.
- Engage at-risk customers to increase product adoption, deliver customer value, and mitigate churn risks.
- Deliver customer experience in collaboration with Launch and Support teams.
- Advise customers with personalized solutions to help improve ROI.
- Drive customer retention by reducing churn and enhancing satisfaction.
- Provide feedback to cross-functional teams and help refine customer health metrics.
- Identify and drive customer growth and expansion opportunities.
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