Customer Success Team Lead
New
I
IMPACT BRANDSHealth and wellness
Work from any locationFull-TimeLead
Salary650 - 750 USD per month
Apply NowOpens the employer's application page
Job Details
- Required Skills
- LeadershipData AnalysisProblem SolvingOrganizational skillsTeam managementCoachingProcess improvementCustomer support
Requirements
- Have proven experience in customer support, team management, or a similar role.
- Bring a strong focus on customer satisfaction and retention.
- Have strong communication skills.
- Have strong leadership skills.
- Be able to analyze data and identify trends for process improvement.
- Be detail-oriented.
- Have excellent organizational abilities.
- Have excellent problem-solving abilities.
Responsibilities
- Oversee the daily operations of the Customer Success team to maintain high service standards and strong customer retention.
- Provide support and guidance to team members.
- Monitor and track team attendance to ensure adequate coverage.
- Conduct one-on-one coaching sessions to enhance agent performance and skills.
- Assess and track agent efficiency on a daily, weekly, and monthly basis.
- Analyze customer feedback and support data to identify trends.
- Implement improvements that increase customer satisfaction and retention.
View Full Description & ApplyYou'll be redirected to the employer's site
