Customer Success Manager
New
O
OwnerRestaurant technology
This is a remote-first role, open to candidates based in Mexico.Full-TimeManager
Salary760,508 MXN per year
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Job Details
- Languages
- Full fluency in English: reading, writing, and speaking.
- Experience
- 2+ years of experience in a Customer Success or Account Management role.
- Required Skills
- SalesforceCustomer SuccessAccount Management
Requirements
- Bring 2+ years of experience in a Customer Success or Account Management role.
- Demonstrate success in account management or full-cycle sales, with a track record of achieving results.
- Have experience with Customer Success tools, including Salesforce, Sales Loft, TalkDesk, Gong, Loom, and Metabase.
- Bring a B2B2C background, ideally in food, hospitality, or technology.
- Be fully fluent in English across reading, writing, and speaking.
- Be comfortable maintaining a high volume of daily calls and meetings while managing time effectively.
- Demonstrate objection-handling skills and the ability to de-escalate challenging conversations.
- Use data to inform customer interactions and strategic decisions.
- Prioritize a pipeline and intervene early with accounts at risk of churn.
- Bonus: Experience working in a restaurant.
Responsibilities
- Manage a portfolio of 120+ customers across all stages of the customer lifecycle.
- Engage at-risk customers to increase product adoption, deliver customer value, and mitigate churn.
- Help customers improve ROI through strategic, personalized advice and solutions.
- Drive customer retention by reducing churn and enhancing satisfaction.
- Collaborate with Launch and Support teams to deliver the customer experience.
- Provide feedback to cross-functional teams to shape the product and customer journey.
- Help refine customer health metrics and scale success across the customer base.
- Identify and drive customer growth and expansion opportunities.
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