Customer Success Manager
New
O
OwnerRestaurant technology
Remote - Colombia; open to candidates based in Colombia.Full-TimeManager
Salary164,071,200 COP per year
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Job Details
- Languages
- Full fluency in English: reading, writing, and speaking.
- Experience
- 2+ years of experience in a Customer Success or Account Management role.
- Required Skills
- SalesforceCustomer SuccessAccount Management
Requirements
- Have 2+ years of experience in a Customer Success or Account Management role.
- Demonstrate results in account management or full-cycle sales.
- Have experience with Customer Success tools, including Salesforce, Sales Loft, TalkDesk, Gong, Loom, and Metabase.
- Bring a B2B2C background, ideally in food or hospitality and technology.
- Be fully fluent in English across reading, writing, and speaking.
- Be confident working with English-speaking customers.
- Be able to manage a high volume of daily calls and meetings while managing time effectively.
- Demonstrate objection handling and the ability to de-escalate challenging conversations.
- Use data to guide customer interactions and strategic decisions.
- Prioritize a pipeline and intervene early with accounts at risk of churn.
- Restaurant work experience is a bonus.
Responsibilities
- Manage a portfolio of 120+ customers across the customer lifecycle, prioritizing customers at risk.
- Engage at-risk customers to maximize product adoption, deliver customer value, and mitigate churn.
- Deliver a strong customer experience in collaboration with Launch and Support teams.
- Advise customers with personalized solutions to help improve ROI.
- Drive retention by reducing churn and enhancing customer satisfaction.
- Contribute to refining customer health metrics and scaling customer success.
- Identify and drive customer expansion opportunities.
- Provide feedback to cross-functional teams to inform product and offering changes.
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