Customer Success Manager, Principal
New
V
VeloticIndustrial software
JapanFull-TimePrincipal
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Languages
- Fluent Japanese language communication skills (both written and verbal)
- Experience
- 7 or more years of relevant professional experience in customer success, account management, or related fields
- Required Skills
- Data AnalysisChange ManagementCustomer SuccessAccount Management
Requirements
- Have 7 or more years of relevant professional experience in customer success, account management, or related fields.
- Hold a bachelor's degree in engineering, manufacturing, computer science, or have equivalent professional experience; a master's degree is preferred.
- Communicate fluently in Japanese, both written and verbal.
- Demonstrate success managing large, complex customer relationships with senior executives, including account planning, contract renewals, and business expansion.
- Guide customers through organizational change, system adoption, digital transformation projects, and process improvements across departments.
- Manage multiple high-value customer accounts and competing priorities across stakeholder groups.
- Review data, identify patterns, and provide recommendations that lead to measurable business results.
- Work independently, make sound decisions, and adapt to changing situations.
- Experience in manufacturing, engineering, or other technical fields is preferred.
Responsibilities
- Lead executive-level customer engagement across a portfolio of strategic accounts and build trusted advisor relationships with senior stakeholders.
- Own the post-sale customer lifecycle, including account transitions, executive governance, success planning, risk management, renewal strategy, and growth opportunities.
- Drive customer adoption and business transformation through change management and alignment of customer objectives with solution realization.
- Coordinate Sales, Professional Services, Solutions Consulting, Product, Support, and partner teams to resolve complex customer challenges.
- Develop and deliver executive business reviews, governance frameworks, success metrics, and recommendations.
- Analyze customer, product, and business performance data to identify trends, mitigate risk, and inform strategic decisions.
- Drive accountability among internal and customer stakeholders against objectives, success plans, KPIs, and contractual commitments.
View Full Description & ApplyYou'll be redirected to the employer's site
