Account Manager
New
C
CrowdRiffTravel technology
Listing location: Toronto; Workplace type: Remote; Structured job location: TorontoFull-TimeMiddle
Salary90,000 - 115,000 USD per year
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Job Details
- Experience
- 3+ years of experience in account management, or as an Account Executive with demonstrated customer success acumen.
- Required Skills
- Customer SuccessAccount ManagementCRMCustomer support
Requirements
- Have 3+ years of experience in account management, or as an Account Executive with demonstrated customer success acumen.
- Show a track record of meeting or exceeding retention, upsell, and/or new business targets.
- Have experience prospecting, selling, and managing a large book of approximately 100 accounts.
- Be highly organized and able to prioritize across many accounts in a fast-paced environment.
- Have strong written and verbal communication, relationship-building, and presentation skills.
- Be comfortable handling customer support questions and coordinating resolution with internal teams.
- Be able to interpret customer data and use insights to drive engagement and expansion.
- Have experience working cross-functionally with Product, Marketing, Sales, or Customer Success teams.
- Familiarity with the travel, tourism, or DMO industry is an asset.
Responsibilities
- Manage the full lifecycle of approximately 100 accounts, focusing on DMOs across the East Coast or Mountain territories.
- Build relationships with multiple stakeholders within each account.
- Identify and execute strategic upsell and cross-sell opportunities across CrowdRiff's Platform, Creators, and Content Planner.
- Prospect and qualify new business opportunities in partnership with a BDR.
- Serve as the primary customer contact, resolve questions, and escalate support issues.
- Monitor customer health and proactively address churn risk before renewal.
- Coordinate onboarding, training, and value-driven check-ins with support resources.
- Maintain CRM records, account plans, and renewal and upsell forecasts.
- Share customer and regional feedback with Product, Marketing, and Support.
- Represent CrowdRiff at industry events and networking opportunities as needed.
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