- Manage the full lifecycle of approximately 100 accounts, focusing on DMOs across the East Coast or Mountain territories.
- Build relationships with multiple stakeholders within each account.
- Identify and execute strategic upsell and cross-sell opportunities across CrowdRiff's Platform, Creators, and Content Planner.
- Prospect and qualify new business opportunities in partnership with a BDR.
- Serve as the primary customer contact, resolve questions, and escalate support issues.
- Monitor customer health and proactively address churn risk before renewal.
- Coordinate onboarding, training, and value-driven check-ins with support resources.
- Maintain CRM records, account plans, and renewal and upsell forecasts.
- Share customer and regional feedback with Product, Marketing, and Support.
- Represent CrowdRiff at industry events and networking opportunities as needed.
Account ManagementCRMCustomer support+1 more