Outbound Patient Enrollment Specialist
New
C
CadenceChronic care
This position is remote and based in the United States., Monday through Friday 9:30 AM to 6:00 PM on Eastern, Central, Mountain, or Pacific Time.Full-TimeEntry
Salary$23-$24/hr; OTE of $67K-$70K
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Job Details
- Experience
- 0-2 years of sales or customer service experience.
- Required Skills
- Problem SolvingCustomer serviceHIPAA
Requirements
- Have 0-2 years of sales or customer service experience.
- Prior experience conducting high-volume outbound or inbound calls is preferred.
- Demonstrate strong communication and problem-solving skills.
- Be able to address patient concerns and provide information that supports informed decisions.
- Maintain strict patient confidentiality in accordance with HIPAA and Cadence standards.
- Have experience with AI tools such as Claude and Google Gemini.
Responsibilities
- Conduct outbound outreach to patients referred to Cadence by partner physicians.
- Own the patient enrollment conversation from first contact through completed enrollment.
- Clearly communicate program details, benefits, expected outcomes, patient responsibilities, and value to patients.
- Facilitate virtual patient enrollments.
- Schedule follow-up appointments with the Cadence Care team.
- Build rapport and trust with patients and nurture relationships based on mutual respect and understanding.
- Follow established scripts to meet quality assurance standards while adapting communication to connect with patients.
- Balance high-quality patient interactions with productivity targets.
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