Senior Technical Support Representative
New
A
AxonPublic safety technology
Remote out of CanadaFull-TimeSenior
Salary24.34 - 38.94 CAD per hour
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Job Details
- Experience
- 1 years experience working in information systems and networking
- Required Skills
- NetworkingCRM
Requirements
- Have at least 1 year of experience working in information systems and networking.
- Bring strong knowledge of enterprise network equipment, including routers, firewalls, and tunnels.
- Understand network configuration and data flow.
- Have completed or be working toward a college degree in a technical discipline.
- Security camera system, VMS, DVR, and NVR experience is strongly desired.
- Certifications such as Network+, Security+, or Linux+ are listed.
Responsibilities
- Develop expertise in the Axon Fusus solution, including its apps, APIs, and development roadmap.
- Work with industry-standard video management systems (VMS), IP cameras, and Linux networking tools.
- Assist the Implementation team with geospatial setup of customer locations.
- Respond to and resolve customer support requests by email and telephone.
- Troubleshoot customer support issues and follow the Axon Fusus escalation policy.
- Document completed work in the Axon Fusus CRM support tool.
- Participate in sponsored training and certifications to advance technical skills.
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