Customer Support Representative

New

OwnerRestaurant technology

Remote - PhilippinesFull-TimeMiddle

Salary12,000 - 16,000 USD per year

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Job Details

Have 3-5+ years of customer support or customer service experience, ideally in B2B SaaS, technology, e-commerce, internet, or software-driven environments.
Have a track record in a high-volume, fast-paced support role with clear performance expectations.
Be fluent in English (C1/C2), with strong written and verbal communication skills.
Have experience handling escalations and complex customer issues professionally and empathetically.
Have experience mentoring or training teammates, or serving as a subject-matter expert.
Have experience in a CRM environment; Salesforce is preferred.
Have familiarity with telephony systems such as Intercom, TalkDesk, or similar tools.
Be able to prioritize, manage multiple active cases, and maintain accuracy under pressure.
Be able to stay calm and solution-oriented in time-sensitive or high-pressure situations.
Have a reliable home workspace with stable, high-speed internet and minimal background noise.
Be available on weekends and flexible to work both morning and evening shifts.

Deliver empathetic, hospitality-driven support across inbound phone calls, chats, and emails.
Manage multiple concurrent conversations and tasks, maintaining organization, prioritization, and follow-through.
Take ownership of complex or high-priority issues and drive them toward resolution.
Meet or exceed a 90%+ customer satisfaction score while maintaining quality and accuracy.
Document customer interactions in Salesforce.
Collaborate with teammates in Slack to provide consistent support.
Share knowledge, feedback, and best practices with the support team.
Identify recurring issues and share insights to improve tools, processes, and documentation.

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