Front Line Manager - Trust & Safety, Developer Operations
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JobgetherTrust & Safety operations
Remote working arrangement based in India.Full-TimeManager
Salary not disclosed
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Job Details
- Languages
- Excellent written and verbal English communication skills, with an advanced proficiency level (C1).
- Required Skills
- Data AnalysisMicrosoft Power BIOperations ManagementStakeholder management
Requirements
- Bachelor’s degree in Commerce, Economics, Finance, or a related discipline; a Master’s degree in Business Administration or Business Analytics is also relevant.
- Previous experience in Trust & Safety operations, team leadership, operational management, or a related field.
- Strong understanding of Trust & Safety principles, user protection practices, safety policies, and operational procedures.
- Proficiency in Microsoft Power BI for reporting, data visualization, performance monitoring, and generating actionable insights.
- Ability to analyze operational data, identify performance trends, and turn findings into practical improvement strategies.
- Demonstrated ability to lead, motivate, coach, and develop teams in a fast-paced operational environment.
- Strong problem-solving, decision-making, and incident management capabilities.
- Advanced English proficiency (C1), with excellent written and verbal communication skills.
- Strong stakeholder management and collaboration skills across teams and functions.
- Ability to manage competing priorities, maintain operational accuracy, and deliver results in a dynamic environment.
- Familiarity with relevant technology, digital operations, and continuous improvement methodologies is an advantage.
Responsibilities
- Lead, manage, and support a team of Trust & Safety specialists in executing operational processes and safety protocols.
- Develop, implement, and improve strategies that promote user safety and trust across digital platforms and services.
- Monitor team performance and compliance with safety policies, operational procedures, and applicable regulatory standards.
- Oversee investigation and resolution of user safety concerns, policy violations, and operational incidents.
- Set performance expectations, coach team members, and support them in achieving operational objectives.
- Collaborate with cross-functional stakeholders to strengthen Trust & Safety processes and implement improvements.
- Monitor operational indicators and Trust & Safety metrics, and prepare reports and actionable insights for management.
- Identify trends and recurring issues, and improve safety protocols, team productivity, and service quality.
- Track industry trends, regulatory developments, and best practices in Trust & Safety operations.
- Support strategic decision-making with data-driven recommendations and continuous improvement initiatives.
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