Customer Service Representative
New
H
HyreMoving and logistics
Source API remote eligibility restrictions: Mexico, Standard U.S. business hours.Full-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 3+ years of experience in a customer service or administrative support role.
- Required Skills
- Problem SolvingCustomer serviceCRM
Requirements
- Have 3+ years of experience in a customer service or administrative support role.
- Be familiar with CRM tools and general business software.
- Have strong organizational skills and attention to detail.
- Demonstrate problem-solving ability and remain calm, empathetic, and effective under pressure.
- Have a dedicated, noise-free home office setup.
- Have reliable, high-speed internet and a backup power source.
- Direct experience with U.S.-based customers is preferred.
- Experience in moving, logistics, or home services is preferred.
- Familiarity with scheduling or dispatching systems is preferred; SmartMoving experience is a plus.
Responsibilities
- Respond to customer inquiries by phone, email, and chat.
- Provide accurate quotes, answer service questions, and assist customers with booking moves.
- Coordinate schedule changes and update internal systems for the dispatch team.
- Conduct post-move follow-ups to gather feedback, confirm satisfaction, and address immediate concerns.
- Handle customer complaints calmly and empathetically, escalating complex issues to management when needed.
- Maintain accurate customer records and assist with administrative tasks, CRM updates, and reporting.
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