Customer Solutions Engineer
P
PoplEvent marketing
Location: United States; Workplace: RemoteFull-TimeSenior
Salary$100K - $120K; $100K – $120K • Offers Equity
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Job Details
- Experience
- 2–5 years experience in a technical customer-facing role
- Required Skills
- SalesforceRESTful APIsJSONHubSpotGoogle WorkspaceWorkday
Requirements
- Have 2–5 years of experience in a technical customer-facing role such as Solutions Engineering, Implementation, RevOps, or Technical CSM.
- Bring strong familiarity with CRM platforms such as Salesforce, HubSpot, and Pipedrive.
- Bring familiarity with HR platforms such as Azure Active Directory, Workday, and Google Workspace.
- Apply strong troubleshooting instincts.
- Explain workflows clearly to non-technical users.
- Work independently and collaboratively across Success, Product, and Engineering.
- Be comfortable joining live calls and proactively solving blockers.
- Be confident owning the implementation approach.
- Nice to have: familiarity with Zapier.
- Nice to have: light experience with APIs, JSON, or field-level CRM structures.
- Nice to have: experience supporting sales or marketing technology stacks in startup environments.
Responsibilities
- Join live customer calls to support onboarding and setup.
- Guide customers through CRM integrations, field mapping, enrichment workflows, and lead routing logic.
- Run ad hoc onboarding sessions and office hours to unblock customers.
- Assist CSMs with technical aspects of implementation.
- Configure Popl for specialized customer use cases and data logic.
- Translate customer requirements into actionable setup recommendations.
- Share customer feedback and edge-case patterns with the Integrations Program Manager.
- Support teammates with technical topics and product configurations.
- Participate in cross-functional enablement sessions for CX and GTM teams.
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