Software Onboarding Manager, B2B E-commerce
New
O
OkendoE-commerce SaaS
Brazil RemoteFull-TimeManager
Salary not disclosed
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Job Details
- Experience
- 5+ years in customer onboarding, implementation, or project management at a B2B SaaS company
- Required Skills
- Project ManagementHTMLShopifyRESTful APIs
Requirements
- Have 5+ years of experience in customer onboarding, implementation, or project management at a B2B SaaS company.
- Bring experience with ecommerce brands or marketing and retention tools; this is preferred.
- Demonstrate a track record of leading complex, multi-stakeholder launches for larger customers on time and to a high standard.
- Plan, track, and prioritize multiple moving parts across concurrent launches.
- Be comfortable working with CSV, HTML, and APIs.
- Understand ecommerce technology stacks and metrics such as conversion, AOV, and repeat rate.
- Work confidently with senior marketing and ecommerce stakeholders and drive action plans to completion.
- Bring excellent written and verbal communication and a resourceful, resilient approach to complicated launches.
- Shopify, especially Shopify Plus, Klaviyo, Google Shopping, and headless or custom storefront experience are bonuses.
Responsibilities
- Lead each enterprise brand launch from sales handoff through go-live, keeping plans, timelines, and expectations clear.
- Translate brand goals into launch plans across Reviews, Loyalty, Referrals, Quizzes, and Surveys.
- Manage concurrent launches and address blockers early to support on-time go-live.
- Advise brands on program setup and guide data migration, theme customization, and integrations with their ecommerce technology stacks.
- Write requirements for custom builds and APIs in partnership with Solutions Engineering.
- Train brand teams and help them reach first value by the go-live date.
- Coordinate with Sales on scope and timelines and join late-stage customer calls.
- Hand off brands to Customer Success with summaries of goals, stakeholders, and next steps.
- Share enterprise launch feedback with Product and partner with Marketing on customer stories.
- Build templates, checklists, and playbooks for enterprise launches.
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