E-Commerce Manager

The Humane Choices FoundationE-commerce, nonprofit

Australia, Brazil, Canada, China, France, Germany, India, Japan, United Kingdom, United StatesPart-TimeManager

Salary not disclosed

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Job Details

Demonstrated experience managing an e-commerce store end to end, whether for a business, nonprofit, or personal venture.
Familiarity with at least one e-commerce or website platform such as Wix, Shopify, WooCommerce, or similar.
Strong organizational skills and the ability to manage multiple moving parts simultaneously.
A good eye for product presentation, including copy, pricing, and imagery.
Comfortable working with basic analytics and translating numbers into clear, actionable insights.
Self-directed and reliable in a remote volunteer environment.
Alignment with the Humane Choices Foundation's values, including a commitment to cruelty-free and ethically sourced products.
Experience with dropshipping, print-on-demand, or Canadian suppliers is a plus.
Background in ethical or sustainable consumer goods is a plus.
Familiarity with Canadian consumer protection regulations and online retail sales tax obligations is a plus.
Basic graphic design skills for product imagery or promotional assets are a plus.

Research, evaluate, and negotiate with ethical, cruelty-free, and plant-based product suppliers.
Manage inventory and review the product catalogue, recommending additions, removals, or replacements.
Build and maintain the online store, including product listings, categorization, tagging, and search functionality.
Oversee the order lifecycle and coordinate with suppliers or fulfillment partners to ensure accurate, timely shipping.
Maintain order tracking and customer notifications, and handle returns, exchanges, and complaints.
Develop promotional strategies, including seasonal campaigns, product launches, and discount offers.
Collaborate with the digital and content team to drive store traffic through social media, email marketing, and the foundation's website.
Monitor store analytics and identify cross-sell and upsell opportunities.
Track revenue, cost of goods, and margins, and report to the leadership team.
Work with Zeffy to separate and account for e-commerce revenue and maintain supplier, product cost, and sales records.

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