Healthcare Account Manager - In-Home Health Assessments
New
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AdvantmedHealthcare assessments
United StatesFull-TimeManager
SalaryThe annual salary range for this position is $55,000 - $60,000. Annual Performance Bonus
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Job Details
- Experience
- Minimum of 2–3 years of Account Management (or similar) experience in the healthcare industry.
- Required Skills
- Project ManagementMicrosoft ExcelPowerPointHIPAAAccount Management
Requirements
- Bachelor’s degree.
- Minimum of 2–3 years of Account Management or similar experience in the healthcare industry.
- Working knowledge of HIPAA and healthcare data privacy requirements.
- Experience working with Operations and multiple stakeholders.
- Computer proficiency, including experience with MS Excel, PowerPoint, and other relevant tools.
- Experience managing SLAs, service health reporting (RAG status), and corrective action plans.
- Excellent communication, interpersonal, presentation, and negotiation skills.
- Strong problem-solving skills, attention to detail, and ability to analyze data and prepare basic reports.
- Effective organization, time management, multitasking, and prioritization skills, including meeting deadlines under pressure.
- Ability to work independently and collaborate effectively within a team.
- Business Administration, Account Management, or related certification, or equivalent work experience, is an added advantage.
- Project management or account management certification, such as PMP or CAPM, is a plus.
Responsibilities
- Support new client implementation calls as an operations subject matter expert, review requirements, and coordinate deliverables with Operations.
- Attend weekly client calls led by Client Success and provide operations expertise.
- Share production plans with clients, explain changes, and answer questions about IHA guidelines.
- Support client portal discussions, including queries, requested changes, and solutions.
- Address client service questions and escalations, and support complaint handling through client follow-up.
- Review project health and coordinate with Operations when status is Amber or Red; present the Operations/Planning team's Plan of Action to the client.
- Coordinate with Operations and other teams on client SLAs, deliverables, and timely follow-up with clients and Front Office.
- Support the Process Change Request process, including discussions, approved solutions, follow-up, and communication with PM/CE teams.
- Participate in cross-functional OKRs and initiatives, and review client-facing ad hoc reports prepared by the Planning Team.
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