Account Manager, Health and Wellness
New
J
JobgetherSoftware and payments
Based in the United StatesFull-TimeManager
Salary not disclosed
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Job Details
- Experience
- At least three years of experience in software sales or account management
- Required Skills
- SalesforceMicrosoft OfficeAccount Management
Requirements
- At least three years of experience in software sales or account management.
- Experience serving small and medium-sized businesses and mid-market customers is preferred.
- A bachelor's degree in Business, Marketing, Technology, or a related field is preferred.
- Strong understanding of software technology, industry dynamics, and customer business needs.
- Ability to build trusted relationships with customers, stakeholders, and decision-makers.
- Demonstrated success with account expansion, upselling, and cross-selling.
- Knowledge of sales processes, account planning, pipeline management, contract renewals, and customer retention.
- Ability to analyze customer data, sales dashboards, market trends, and account performance metrics.
- Proficiency in Microsoft Office and CRM platforms such as Salesforce or HubSpot; familiarity with customer success tools.
- Strong negotiation, influencing, problem-solving, organizational, and time-management skills.
Responsibilities
- Develop relationships with stakeholders across a portfolio of health and wellness customers.
- Understand customer goals, operational challenges, and growth priorities to identify relevant software and service opportunities.
- Develop and execute account plans that drive expansion, customer value, and revenue growth.
- Identify and pursue upselling and cross-selling opportunities aligned with customer needs.
- Manage contract renewals and implement strategies to strengthen retention and reduce churn.
- Partner with Customer Success to encourage product adoption and customer engagement.
- Maintain accurate CRM records of customer interactions, sales activities, leads, opportunities, and account updates.
- Build and manage a qualified sales pipeline and use performance data to meet revenue targets.
- Analyze account performance and market trends, and report on account health, renewals, and pipeline progress.
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