Client Success Manager
New
S
StevensSoftware consultancy
Remote, for candidates based in the Central Florida area., Some availability during Eastern Time business hours for client meetings.ContractManager
Salary40 - 60 USD per hour
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Job Details
- Experience
- Three or more years in account management, client success, or a client-facing project role.
- Required Skills
- Account ManagementClient relationship management
Requirements
- Have three or more years of experience in account management, client success, or a client-facing project role.
- Have a track record of building trust with senior people at client organizations.
- Be steady in difficult conversations about timelines, budgets, or expectations.
- Understand client needs and explain them clearly to a technical team.
- Have enough familiarity with how software is built to ask questions and set realistic expectations.
- Have experience managing several clients at once without letting any feel neglected.
- Write clearly and concisely.
- Experience at a consultancy or agency is a plus.
Responsibilities
- Own relationships with two to three client accounts, from day-to-day contacts through executive sponsors.
- Serve as the first point of contact for clients and provide direct answers.
- Run regular check-ins and send client status updates.
- Lead conversations when client needs change, bringing together the relevant people from Stevens and the client.
- Turn client requests into clear requirements for the delivery team.
- Monitor timelines and budgets, and act early when an engagement is drifting.
- Identify where clients could use additional help and start that conversation with the client and Stevens leadership.
- Maintain clear records of decisions and conversations.
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