- Own relationships with two to three client accounts, from day-to-day contacts through executive sponsors.
- Serve as the first point of contact for clients and provide direct answers.
- Run regular check-ins and send client status updates.
- Lead conversations when client needs change, bringing together the relevant people from Stevens and the client.
- Turn client requests into clear requirements for the delivery team.
- Monitor timelines and budgets, and act early when an engagement is drifting.
- Identify where clients could use additional help and start that conversation with the client and Stevens leadership.
- Maintain clear records of decisions and conversations.
Account ManagementClient relationship management