Support Specialist (Time & Attendance)

New

G-PHR technology

Location: Philippines (Remote-First); Region: APAC, 1pm - 10pm PHT to align with Central European Time Zone — Strict RequirementContract

Salary not disclosed

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Job Details

Understand timesheet rules and have experience managing timesheets end to end.
Have experience with manual Excel timesheets and digital systems such as Zoho.
Manage high volumes of data and prioritize tasks while maintaining accuracy under tight timelines.
Be able to quickly learn complex regulatory, HR, or financial processes across multiple regions.
Have experience with process mapping and workflow optimization.
Be able to write clear, execution-ready process documentation.
Communicate effectively in writing and verbally with customers, professionals, and managers.
Work the required schedule of 1pm–10pm PHT to align with Central European Time.

Process, validate, and reconcile manual Excel and digital timesheets, including Zoho timesheets, across countries.
Verify hours worked, overtime, and leave records against shift schedules and validate unpaid leave for payroll processing.
Monitor payroll cut-offs and enter verified hours to support payroll processing and invoicing.
Send timesheet and approval reminders, holiday announcements, and other communications to professionals and customers.
Follow up with professionals and customer managers to resolve missing entries, unapproved overtime, and timekeeping discrepancies.
Maintain tracking systems, Standard Operating Procedures, and Local Work Instructions; map regional workflows and document process variations.
Maintain organized digital records for audit readiness and escalate complex compliance cases to the appropriate leads and managers.
Support timekeeping system and automation initiatives through process mapping, UAT, and implementation of approved enhancements.

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