Head of Research Operations
New
J
JobgetherMarket research
Based in the United StatesFull-TimeDirector
Salary$160,000–$200,000 per year
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Job Details
- Experience
- At least 7 years of experience in the insights and market research industry
- Required Skills
- People ManagementMarket Research
Requirements
- At least 7 years of experience in the insights and market research industry, ideally at a market research technology company or agency, with direct responsibility for leading research operations.
- Demonstrated success building and scaling complex sampling operations across quantitative and qualitative research, multiple methodologies, and quick-turn studies.
- Deep hands-on experience with survey programming platforms such as Qualtrics, Decipher, or comparable tools.
- A track record of automating, standardizing, and productizing operational workflows.
- Experience leading initiatives from concept through implementation across functions such as Sales, Marketing, Operations, and Product.
- Experience with organizational design, workforce planning, capacity management, staff forecasting, recruiting, hiring, onboarding, and performance management.
- Ability to manage conflict and support team engagement.
- Ability to redesign workflows as operational tools, technology, and business requirements evolve.
- Ability to balance research speed, data quality, audience reach, feasibility, operational costs, and business impact.
- Strong stakeholder management skills and ability to align technical and nontechnical teams around shared objectives.
Responsibilities
- Define the Research Operations strategy, roadmap, objectives, KPIs, and operating cadence.
- Lead Programming, Fieldwork, and Data QA functions, including two direct reports and an offshore team of approximately 10 people.
- Own end-to-end data collection performance, improving speed while maintaining quality and feasibility.
- Partner with Product and Engineering to identify, develop, and measure automation opportunities.
- Collaborate with Research, Product, and go-to-market leaders to expand markets, audiences, methodologies, and capabilities.
- Manage the Research Operations budget, sample partner network, commercial terms, and resource allocation.
- Use forecasting and performance data to guide staffing, vendor, and automation investments.
- Build cross-functional processes that support customer retention, expansion, and new business opportunities.
- Continuously improve workflows and organizational practices as tools and business needs evolve.
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