Director of Business Operations and Systems
New
H
HyperproofB2B SaaS
We are a fully remote company! Rather than restrict ourselves to only finding talent in one city, we'd rather find the absolute best people regardless of where they live.Full-TimeDirector
SalaryBase salary and equity compensation; USA pay input $146,000 — $206,000 USD
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Job Details
- Experience
- 6+ years of progressive experience in Revenue Operations, Sales Operations, or Business Systems within a B2B SaaS environment; 3+ years of team lead or managerial experience guiding direct reports.
- Required Skills
- SalesforceData modeling
Requirements
- 6+ years of progressive experience in Revenue Operations, Sales Operations, or Business Systems within a B2B SaaS environment.
- 3+ years of team lead or managerial experience guiding direct reports.
- Advanced experience with Salesforce strategy, architecture, complex Flows, and system integration patterns.
- Direct administration experience with CPQ platforms; Nue CPQ is preferred.
- Hands-on experience administering customer success platforms such as Planhat, Gainsight, or ChurnZero integrated with CRM systems.
- Strong understanding of B2B SaaS financial models, including ARR, NRR, GRR, logo retention, quote-to-cash, and sales capacity modeling.
- Expert-level capability in reporting, dashboard creation, data modeling, and financial system reconciliations such as Salesforce to Maxio.
- Bachelor's degree in Business, Information Systems, or Finance, or equivalent practical experience.
- Ability to delegate sprint tasks, conduct technical reviews, and mentor team members.
- Experience leading system implementations from requirements gathering through vendor evaluation, testing, deployment, and change management.
Responsibilities
- Partner with Sales, Marketing, Finance, and Customer Success leaders to translate business priorities into revenue strategies and system workflows.
- Own renewal and expansion forecasting, weekly pipeline hygiene, NRR updates, and churn analysis.
- Manage Deal Desk reviews, order form templates, custom SKU controls, and monthly Salesforce-to-Maxio reconciliations.
- Analyze pricing and discounting trends with Finance and Product Marketing.
- Architect and administer Salesforce and Nue CPQ, maintaining system availability, flow logic, and data integrity.
- Co-own the business systems roadmap, including intake, prioritization, trade-off evaluations, and release calendars.
- Manage Planhat-to-Salesforce data flows and synchronization for customer health scores, renewal milestones, and usage data.
- Oversee user access, security configuration reviews, licenses, vendor contracts, renewals, invoices, and systems budgets.
- Lead and mentor the systems team, establishing sprint cadences and priorities for RevOps and systems requests.
- Maintain technical documentation, architecture maps, and user training guides.
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