Director, New Business Operations
New
C
CloudinaryB2B SaaS
United StatesFull-TimeDirector
Salary not disclosed
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Job Details
- Experience
- 10+ years of progressive experience in Business Operations, Sales Strategy, or related roles in B2B SaaS or technology companies.
- Required Skills
- SalesforceBusiness Operations
Requirements
- Hold a bachelor's degree or have equivalent practical experience.
- Have 10+ years of progressive experience in Business Operations, Sales Strategy, or related roles in B2B SaaS or technology companies.
- Have experience owning or materially shaping the operating model for New Business or enterprise sales motions.
- Bring strong experience with forecasting, pipeline management, opportunity inspection, and revenue-process discipline.
- Have Salesforce experience; familiarity with GTM systems such as CPQ and RFP tools is highly desired.
- Demonstrate the ability to lead complex cross-functional initiatives from requirements through delivery, adoption, and measurable outcomes.
- Bring strong analytical and data-storytelling skills and sound judgment in distinguishing useful decision support from reporting noise.
- Demonstrate stakeholder-management, written, and verbal communication skills and the ability to create alignment and accountability without direct authority.
- Be comfortable with executive-level framing and detailed execution, with strong organization and follow-through.
- Nice to have: experience supporting global, technical, or developer-focused sales organizations.
- Nice to have: experience simplifying and increasing the efficiency of GTM processes.
- Nice to have: familiarity with APIs, cloud technologies, digital asset management, or media workflows.
Responsibilities
- Own and evolve the operating model and cadence for all New Business motions, including standards, agendas, decision rights, and priorities.
- Lead forecast readiness and opportunity inspection, giving leaders timely visibility into performance, risk, upside, stage progression, qualification, next steps, close dates, and opportunity health.
- Improve pipeline hygiene, opportunity completeness, and Salesforce data quality; combine field and system signals to surface deal risk, blockers, and forecast changes.
- Build and curate reporting for New Business leaders and the field, consolidating redundant dashboards into clear decision-support views.
- Lead cross-functional initiatives involving CRM, CPQ, RFPs, pricing, and other GTM systems and processes from problem definition through delivery and adoption.
- Translate field needs into requirements, acceptance criteria, and success measures; coordinate owners, surface tradeoffs, remove blockers, and escalate decisions.
- Partner with Marketing, Enablement, and Channels & Alliances to align handoffs and workflows and prioritize field feedback.
- Create playbooks and inspection mechanisms; measure adoption, data quality, forecast accuracy, and process performance to improve the operating model.
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