Director, Business Operations
E
EndearRetail CRM software
United StatesFull-TimeDirector
SalaryBase Salary: $175–215K
Apply NowOpens the employer's application page
Job Details
- Required Skills
- Business OperationsHubSpot
Requirements
- Experience in Business Operations, Strategy & Operations, Customer Operations, or a broad adjacent role at a Series A company or similarly early-stage, venture-backed startup.
- Experience inheriting operating systems, identifying improvements, and implementing changes.
- Hands-on experience improving legal or contract operations and billing operations.
- Experience connecting contract terms with implementation and billing requirements.
- Experience managing a live-chat, customer experience, or comparable frontline service team, including distributed teammates and day-to-day performance.
- Experience improving cross-functional workflows from customer commitment through delivery, billing, and ongoing service, with handoffs to a separate Customer Success team.
- Experience owning contractors, agencies, or other outside resources, including scoping and delivery management.
- Comfort using operational data to understand revenue quality and sales margin; exposure to Fin, HubSpot, Stripe, and Shopify.
- Practical experience using AI tools in work, with appropriate review and accountability.
- Strong execution and judgment, including proactively surfacing problems and delivering within agreed priorities and budget.
Responsibilities
- Map the customer path from signed agreement and Schedule A through implementation, billing, and the Customer Success handoff.
- Improve the legal and contracting workflow, including agreement review, approvals, documentation, and customer commitments.
- Improve billing and plans operations, including setup, invoicing, and exception resolution.
- Lead and develop the live-chat Customer Experience team and strengthen service quality and coordination with Customer Success.
- Manage contractor and agency work from scoping and selection through delivery and follow-up, within approved budgets.
- Establish workflows, owners, and follow-through across Sales, Product, Engineering, Customer Experience, billing, and Customer Success.
- Use AI and operational data to improve efficiency and provide visibility into contract terms, pricing, support costs, sales margin, and revenue quality.
View Full Description & ApplyYou'll be redirected to the employer's site
