Handler Certification Specialist
New
C
CCOFOrganic certification
Remote - in the United States; This is a United States-based remote position., 8-hour regular workday schedule that falls within the 7:00 am to 7:00 pm timeframe in the employee’s time zone; client contact availability during most normal CCOF business hours (8:00 am – 5:00 pm Pacific Time).Full-TimeMiddle
Salary58,000 - 62,000 USD per year
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Job Details
- Experience
- At least three years’ work experience in an applicable field will be considered in lieu of degree requirement. Desired: One or more years’ experience in a professional office environment or quality assurance.
- Required Skills
- Microsoft ExcelMicrosoft OfficeCustomer service
Requirements
- Hold a B.A. or B.S. degree or higher in food science, chemistry, or a related field, or have at least three years of applicable work experience in lieu of the degree.
- Demonstrate proficiency with Microsoft Office, including Outlook, Word, Excel, PowerPoint, and Teams.
- Be able to learn database programs, manage email and notifications, and maintain accurate database records.
- Communicate clearly and concisely in writing and verbally with people from various groups and demographics.
- Provide technical support and build trust through customer service.
- Convey certification requirements and address compliance issues clearly and professionally.
- Demonstrate attention to detail and the ability to organize, plan, prioritize, and follow through on competing tasks and deadlines.
- Manage a high volume of work while maintaining records that may be audited.
- Think critically and independently to find solutions, using internal and external resources when needed.
- Desired: Completion of IOIA Organic Handler Inspector training or equivalent, including auditor training for food quality production systems.
- Desired: Experience with organic regulations or the organic industry, complex databases such as Intact Platform, or environmental, quality assurance, or food safety regulatory programs.
Responsibilities
- Provide technical services to certified organic processor and handler clients, including reviewing mid-year updates.
- Review updates involving labels, product formulations, ingredient suppliers, food additives, production methods, sanitation procedures, pest control plans, and audit trail documentation.
- Make autonomous or semi-autonomous compliance decisions based on USDA NOP and other organic standards, and communicate decisions to clients.
- Provide technical assistance on regulatory topics and explain certification requirements to clients through email, letters, phone calls, and occasional meetings.
- Review client updates and inspection reports in a timely manner while independently managing workload.
- Maintain, update, and audit client database records for accuracy and consistency.
- Implement USDA NOP and other applicable standards and CCOF Quality System requirements.
- Work on special projects as requested by Handler Certification leadership.
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