Director, Sales Operations Americas
New
A
Axelera AIAI semiconductors
Location: United States (remote); This is a remote position based in the US., Collaborating across time zones with teams in Europe.Full-TimeDirector
Salary not disclosed
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Job Details
- Experience
- 10+ years in sales operations, revenue operations, or supply chain and fulfillment operations at a B2B technology company
- Required Skills
- Salesforce
Requirements
- 10+ years in sales operations, revenue operations, or supply chain and fulfillment operations at a B2B technology company.
- Semiconductor or hardware experience strongly preferred.
- Experience scaling sales operations in a growth company, ideally across both a scale-up and a large company.
- Hands-on experience managing product logistics, including inventory, international shipping, and customs and trade compliance.
- Experience with CRM stacks and administration; Salesforce is preferred.
- Experience with forecasting, pipeline management, and reporting.
- Experience building and running customer onboarding or order-to-cash processes with finance and operations teams.
- Strong analytical skills and ability to turn data into clear insights and decisions for executives.
- Excellent communication skills and ability to collaborate across time zones with teams in Europe.
- Bachelor's degree in business, operations, engineering, or a related field; MBA is a plus.
Responsibilities
- Manage Americas product availability, inventory planning, replenishment, and allocation against the sales pipeline.
- Give sales teams visibility into product availability, lead times, and logistics options.
- Coordinate shipping, customs and trade compliance, carriers, and third-party logistics relationships.
- Engage customers after the sale to communicate order status and product arrival and resolve delivery issues.
- Develop and improve the Americas customer onboarding process, coordinating information collection, expectations, payment terms, invoicing, order entry, and fulfilment handoffs.
- Lead the weekly Americas Business Meeting and follow up on actions.
- Build and evolve revenue dashboards and processes, and deliver forecasts and pipeline metrics.
- Improve CRM and onboarding processes, data standards, tool use, training, and data quality.
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