Renewal Specialist, Services Sales
New
Z
Zone & Company Software Consulting LLCSaaS, fintech
Location: Australia, global time zonesFull-TimeJunior
Salary not disclosed
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Job Details
- Experience
- 1–2+ years of experience in renewals, customer success, account management, or services sales
- Required Skills
- SalesforceCustomer SuccessSaaSAccount Management
Requirements
- Have 1–2+ years of experience in renewals, customer success, account management, or services sales.
- Demonstrate success managing renewals at scale in a SaaS or fintech environment.
- Bring commercial acumen to customer conversations about value, usage, and pricing.
- Have experience managing churn risk and executing save or win-back strategies.
- Be familiar with recurring revenue metrics, including ARR, MRR, churn, and NRR, and reporting frameworks.
- Be proficient in Salesforce, CPQ tools, DocuSign, and other contract management systems.
- Bring strong organization, time management, and attention to detail, with a deadline-oriented approach.
- Work collaboratively across functions and global time zones.
- A bachelor’s degree or equivalent experience is preferred.
Responsibilities
- Own and manage a defined renewal book of business across global customer accounts as the primary point of contact for renewal activities.
- Apply customer segmentation strategies and execute a renewal calendar for timely, proactive engagement.
- Conduct pre-renewal usage and health reviews with Customer Success, reinforcing service value and outcomes.
- Deliver renewal proposals and negotiate commercial terms within established parameters and approval workflows.
- Identify opportunities for early renewals, multi-year commitments, and upsell.
- Address churn risks through outreach and escalation, and monitor churn trends with leadership.
- Collaborate with Legal and Finance on contract execution, data accuracy, and audit-ready documentation.
- Manage post-renewal handoffs and maintain accurate CRM records, forecasts, and renewal metrics.
- Partner with Revenue Operations to improve processes, automation, renewal playbooks, and best practices.
- Share customer product and service feedback with relevant teams and support onboarding of new team members.
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