Renewal Specialist, Services Sales
New
Z
Zone & Company Software Consulting LLCSaaS fintech
Renewal Specialist, Services Sales - APACFull-TimeJunior
Salary not disclosed
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Job Details
- Experience
- 1–2+ years of experience in renewals, customer success, account management, or services sales
- Required Skills
- SalesforceCustomer SuccessAccount Management
Requirements
- Have 1–2+ years of experience in renewals, customer success, account management, or services sales.
- Demonstrate success managing renewals at scale in a SaaS or fintech environment.
- Bring commercial acumen for customer conversations about value, usage, and pricing.
- Have experience managing churn risk and executing save or win-back strategies.
- Be familiar with recurring revenue metrics, including ARR, MRR, churn, and NRR, and reporting frameworks.
- Be proficient in Salesforce, CPQ tools, DocuSign, and other contract management systems.
- Have strong written and verbal communication skills and a customer-first mindset.
- Demonstrate organization, time management, attention to detail, and a deadline-oriented approach.
- Be able to collaborate across functions and global time zones.
- A bachelor's degree or equivalent experience is preferred.
Responsibilities
- Own and manage a defined renewal book of business across global customer accounts.
- Apply customer segmentation strategies and execute a renewal calendar for timely, proactive engagement.
- Conduct pre-renewal usage and health reviews with Customer Success.
- Deliver renewal proposals and negotiate commercial terms within established parameters and approval workflows.
- Identify opportunities for early renewals, multi-year commitments, and upsell.
- Address churn risks through customer outreach and escalation, and monitor churn trends.
- Collaborate with Legal and Finance on contract execution, data accuracy, and audit-ready documentation.
- Forecast renewals, maintain CRM records, and track retention, churn, and renewal cycle time.
- Partner with Revenue Operations to improve processes, automation, and renewal playbooks.
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