Medical Virtual Assistant (Athena EMR & Concierge Primary Care)
W
Winning AssistantsConcierge primary care
Preferred Candidate Location: Philippines, Monday, Tuesday, Thursday, and Friday, from 9:00 AM to 2:00 PM Eastern TimePart-Time
Salary6 - 7 USD per hour
Apply NowOpens the employer's application page
Job Details
- Languages
- Must be proficient in speaking and writing clear, professional English.
- Required Skills
- EHRHIPAA
Requirements
- Advanced hands-on proficiency with Athena EMR/AthenaHealth; independent navigation without extensive platform training is required.
- Previous experience supporting U.S.-based healthcare practices is mandatory.
- Experience with patient scheduling, electronic charting, clinical documentation, and EHR task management.
- Experience with insurance verification, prior authorizations, and healthcare administrative workflows.
- Familiarity with laboratory result queues, chart organization, document labeling, and medical terminology.
- Knowledge of HIPAA requirements and patient confidentiality standards.
- Professional spoken and written English proficiency.
- Experience handling inbound and outbound patient calls.
- Ability to work independently with minimal supervision and manage high-volume administrative tasks accurately.
- Must be available part-time Monday, Tuesday, Thursday, and Friday, 9:00 AM to 2:00 PM Eastern Time.
- Must provide an NBI Clearance and/or Local Police Clearance before onboarding.
- Must be available for video meetings with camera on when required.
- Requires a reliable computer, stable high-speed internet of at least 25 Mbps, noise-canceling headset, working webcam, and quiet professional workspace.
Responsibilities
- Manage the physician's appointment schedule according to practice preferences and prevent overbooking.
- Answer inbound calls, make outbound calls, manage callbacks, and respond to patient inquiries through designated communication channels.
- Prioritize time-sensitive requests and escalate urgent or physician-dependent concerns according to established protocols.
- Manage Athena laboratory result queues, process routine tasks using approved workflows, and flag abnormal or urgent results for physician review.
- Maintain accurate documentation of result communications, completed tasks, and pending actions.
- Upload, label, organize, and file clinical and insurance documents in the correct Athena patient records.
- Assist with insurance eligibility and benefits verification, prior authorization submissions and tracking, and related administrative workflows.
- Support patient check-in and reconcile demographic, medication, allergy, vaccination, and history information in Athena.
- Contact specialists and other medical offices when authorized, track requests, and document outcomes.
- Coordinate with the physician, nurse, and receptionist to prevent duplicate work and improve administrative workflows.
View Full Description & ApplyYou'll be redirected to the employer's site
