Senior Customer Sales Advocate
New
Workable workplace: remote; Workable locations: Mexico. Mexico City, Mexico City, Mexico. Guadalajara, Jalisco, Mexico. Monterrey, Nuevo Leon, Mexico. Merida, Yucatan, Mexico, 7am–10pm ET operating window, Monday through FridayFull-TimeSenior
Salary not disclosed
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Job Details
- Experience
- 1–3 years of experience in a customer-facing role such as sales, support, customer success, or operations
- Required Skills
- Lead GenerationCustomer SuccessCRMCustomer support
Requirements
- Have 1–3 years of experience in a customer-facing role such as sales, support, customer success, or operations.
- Communicate value clearly and persuasively in writing and verbally.
- Manage multiple conversations in a fast-paced, high-volume environment.
- Follow up proactively and demonstrate ownership and accountability.
- Identify and prioritize high-intent opportunities.
- Be familiar with CRM or customer communication tools, such as Intercom or similar platforms.
- Demonstrate strong organizational skills and attention to detail.
- Learn quickly and adapt in a structured but evolving environment.
- Be flexible to work a Monday–Friday shift schedule covering a 7am–10pm ET operating window; flexibility may be required for volume surges, PTO coverage, or business needs.
Responsibilities
- Learn the products and clearly explain the value proposition to prospective customers.
- Conduct system demos and guided product walkthroughs for potential clients.
- Manage inbound customer conversations from initial inquiry through conversion across chat, email, SMS, and phone.
- Follow up with leads through structured, multi-touch outreach to re-engage prospects.
- Identify and prioritize high-intent opportunities.
- Surface common objections, friction points, and gaps in the customer experience.
- Share feedback to improve messaging, scripts, and conversion workflows.
- Track customer interactions accurately using CRM and communication tools.
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