Bilingual Customer Support Representative
New
M
ModSquadCustomer support
Mexico, Orientation and available production hours are stated in Pacific Time (PT).Part-Time
Salary not disclosed
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Job Details
- Languages
- Communicate professionally and fluently in both Spanish and English
- Required Skills
- MultitaskingCustomer support
Requirements
- Have previous experience providing customer support through high-volume inbound messaging.
- Have managed at least 4–6 simultaneous chat conversations in a previous role; experience managing 5+ chats is a strong plus.
- Communicate professionally and fluently in both Spanish and English.
- Learn new systems and workflows quickly.
- Solve customer issues while following detailed procedures.
- Maintain attention to detail while multitasking in fast-paced environments.
- Use a Windows 11 or macOS Sequoia/Tahoe laptop or desktop; a Chromebook is not sufficient.
- Be willing to install ModSquad security software and a two-factor authentication app on a mobile device.
- Have a webcam or smartphone capable of capturing clear photos.
- Have a stable broadband internet connection of at least 25 Mbps.
- Have at least 8 GB RAM; 16 GB is recommended.
- Self-schedule a minimum of 25 hours per week, including 12 hours on Saturday and/or Sunday.
- Commit to 40 hours per week during the 8-week orientation period.
Responsibilities
- Handle inbound messages about account questions, billing inquiries, technical troubleshooting, and other platform-related issues.
- Manage 5–6 simultaneous customer conversations.
- Research knowledge base articles and apply detailed workflows to resolve customer issues.
- Switch between multiple systems while maintaining accuracy.
- Balance speed, quality, and attention to detail in a fast-paced environment.
- Adapt to evolving policies and procedures.
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