Customer Support Representative, Mandarin Speaking

New

OwnerRestaurant technology

Remote - Mexico, Shifts vary between 7:00 AM–4:00 PM or 11:00 AM–8:00 PM PST.Full-TimeMiddle

Salary20,000 USD per year

Apply NowOpens the employer's application page

Job Details

Have 3-5+ years of customer support or customer service experience, ideally in B2B SaaS, technology, e-commerce, internet, or software-driven environments.
Have a record of success in a high-volume, fast-paced support role with clear performance expectations.
Be fluent in Spanish and English (C1/C2), with strong written and verbal communication in both languages.
Have experience handling escalations and complex customer issues with professionalism, empathy, and sound judgment.
Have experience mentoring or training teammates, or serving as a subject-matter expert.
Have experience working in a CRM environment; Salesforce is preferred.
Be familiar with telephony systems such as Intercom, TalkDesk, or similar tools.
Be able to prioritize, manage multiple active cases, and maintain accuracy under pressure.
Have a reliable home workspace with stable, high-speed internet and minimal background noise.
Have open weekend availability and flexibility to work morning and evening shifts.

Deliver empathetic, professional support across a high volume of inbound calls, chats, and emails.
Manage concurrent conversations and tasks, prioritizing and following through across workstreams.
Take ownership of complex or high-priority issues and drive them to resolution.
Meet or exceed a 90% customer satisfaction score while maintaining quality and accuracy.
Document customer interactions clearly in Salesforce.
Collaborate with teammates in Slack to provide consistent support.
Share knowledge, feedback, and best practices with the support team.
Identify recurring issues and share insights to improve tools, processes, and documentation.

View Full Description & ApplyYou'll be redirected to the employer's site