Customer Support Consultant
New
S
SupportYourAppCustomer support
Barranquilla, Atlantico, Colombia. Mexico City, Mexico City, Mexico. Quito, Pichincha, Ecuador. Montevideo Department, Uruguay. Santo Domingo, Distrito Nacional, Dominican Republic. Buenos Aires, Buenos Aires, Argentina, Monday to Friday, from 11 AM to 7 PM GMT+3ContractJunior
Salary not disclosed
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Job Details
- Languages
- Excellent English and Spanish communication skills (at least C1 for both speaking and writing)
- Experience
- At least 1 year of experience in customer support role
- Required Skills
- Problem SolvingResearchAnalytical thinkingCustomer support
Requirements
- Have at least 1 year of experience in a customer support role.
- Have excellent English and Spanish communication skills, at least C1 in speaking and writing for both languages.
- Demonstrate strong communication and problem-solving skills.
- Have strong analytical thinking and research skills.
- Bring a positive, proactive, and responsible attitude.
- Have a personal computer with at least 8 GB of RAM.
- Have a stable internet connection with at least 50 Mbps download and 40 Mbps upload.
Responsibilities
- Deliver customer support via phone, email, chat, and social media.
- Address customer inquiries.
- Manage and resolve customer support tickets using Freshdesk.
- Apply customer happiness practices.
- Maintain a deep understanding of client solutions.
- Meet KPIs.
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