Customer Support Consultant
New
S
SupportYourAppCustomer support
Workable locations: Brasília, Brasília, Brazil. Santiago, Santiago Metropolitan Region, Chile. Buenos Aires, Buenos Aires, Argentina. Bogotá, Bogota, Colombia. San José, San José Province, Costa Rica. Montevideo, Montevideo Department, UruguayContractJunior
Salary not disclosed
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Job Details
- Languages
- Excellent English communication skills (C1 for both spoken and written)
- Experience
- At least 1 year of customer support experience is required
- Required Skills
- ZendeskResearchAnalytical thinkingCustomer support
Requirements
- Have at least 1 year of customer support experience.
- Have C1 English proficiency in both spoken and written communication.
- Be tech-savvy and able to test and troubleshoot basic technical issues.
- Have strong analytical thinking and research skills.
- Have a personal computer with at least 8 GB of RAM.
- Have a stable internet connection with at least 50 Mbps download and 40 Mbps upload.
- Zendesk experience is a plus.
Responsibilities
- Deliver customer support via email in Zendesk.
- Assist with account issues, password resets, in-game features, troubleshooting, bugs, and payment inquiries.
- Escalate complex issues to the client’s internal team.
- Maintain customer records and track ticket categories.
- Follow internal procedures and handle sensitive customer data with care and security.
- Apply customer happiness practices.
- Communicate with developers and cross-functional specialists.
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