Customer Support Specialist (Portuguese Speaking)
New
B
Best Service Team (BST)Online gaming
Source API remote eligibility restrictions: BrazilFull-Time
Salary not disclosed
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Job Details
- Languages
- Fluency in Portuguese and English, both written and spoken.
- Required Skills
- Problem SolvingCRMCustomer support
Requirements
- Be fluent in written and spoken Portuguese and English.
- Bring previous experience in customer support or a related field; this is preferred.
- Use computer applications and customer service software proficiently.
- Work effectively in a fast-paced environment and handle multiple tasks simultaneously.
- Apply strong problem-solving skills and a customer-first mindset.
- Be available to work flexible hours, including weekends and holidays if needed.
Responsibilities
- Serve as the first point of contact for Portuguese-speaking customers by phone, email, and chat.
- Provide accurate, timely information and solutions to customer inquiries.
- Listen to customer issues and concerns with empathy.
- Document customer interactions and feedback in the CRM system.
- Collaborate with team members and other departments to resolve complex customer issues.
- Participate in training and development sessions to improve product knowledge and customer service skills.
- Handle customer complaints and challenges with a positive, professional demeanor.
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